FAQ

Where is Menz Suits located?
You’ll find us at Unit E9, 4th floor, Pear Mill, Stockport, Cheshire, SK6 2BP.

How do I find your shop when I’m at Pear Mill?
Follow the one-way system around Pear Mill to the rear entrance via the Riverside Suite, next to Swift Caravans. Take the lift to the 4th floor, then walk to the end of the hallway to reach us.

Can we just visit your shop?
Absolutely! No appointment needed - we’re happy to welcome walk-ins anytime.

Is parking available at Menz Suits?
Yes! We offer free on-site parking for all our customers for a hassle-free visit.

Is your shop wheelchair accessible?
Yes, our shop is fully wheelchair accessible with multiple ramps and lifts throughout the mill.

Do you offer wedding suit fittings for the groom and groomsmen?
Yes! You can book fittings for the groom and groomsmen by contacting us through our contact form, phone, or email at info@menzsuits.co.uk.

Can I order suits online and get them tailored?
Yes! When ordering online, simply select and add our tailoring options to your cart, then provide your specific measurements and requirements. This ensures your suit is tailored for the perfect fit.

Do you offer tailoring or alterations?
Yes! We provide a convenient and customer-friendly alteration service, available in-store and online.

Do you provide rush orders for last-minute weddings?
If you need a rush order, please contact us immediately. We can often accommodate orders within 5–7 working days, depending on stock and tailoring availability. We recommend booking as early as possible to ensure the best service.

Do you offer suit hire?
No, we don’t offer suit hire - all our suits are for purchase only.

Do you provide free shipping?
Yes! We offer free standard shipping on all orders over £50.

How long does delivery take?
Please allow up to 2 working days for order processing. Once dispatched, standard UK delivery takes 2–3 working days. Tracking details will be sent via email as soon as your order is on its way.

Can I track my order?
Yes! Once your order has been dispatched, you’ll receive a tracking number via email. You can use it to follow your package every step of the way, right to your door.

Do you ship internationally?
Unfortunately, we do not currently offer international shipping. At this time, we only deliver within the UK.

Can I collect my online order from your shop?
Yes! Simply select “pickup” at checkout. You’ll get a confirmation when your order is ready. Bring your confirmation and ID to the shop to collect it.

How do I start a return or exchange? 
To begin the return or exchange process, please contact our customer service team with your order number and the reason for the return. You can reach us via email info@menzsuits.co.uk or through our WhatsApp support. We’ll then provide you with full instructions on how to return your item.

Are returns free?
Return shipping costs are not covered by us and are the responsibility of the customer, unless the item is faulty. We recommend using a tracked delivery service to ensure your return arrives safely.

Can I exchange part of my three-piece suit?
Yes, you can exchange individual pieces - jacket, waistcoat, or trousers, for a different size. To ensure availability, please email us at info@menzsuits.co.uk before making an exchange. Exchanges must be requested within 14 days of receipt.

Can I return a tailored suit?
Unfortunately, tailored or altered suits cannot be returned or exchanged, as they have been customised to your specific requirements.

I would like to exchange my suit for a different style?
Yes, you can exchange your suit for a different style, provided the alternative is in stock.

What if I miss the 14-day return deadline?
As stated in our terms and conditions, all returns must be made within 14 days of receipt. Unfortunately, we cannot accept or refund returns submitted after this period.

Do you have a size guide?
Yes, view our size guide here. Since sizing can vary by brand and country, we recommend checking the specific brand’s chart when available.

Do your suits come in short or long leg lengths?
All our suits are made in regular lengths. Short and long leg options are not available.

What is the fit of your suits?
Most of our suits are cut in a slim-fit style. We also offer a small selection in a tailored fit. For exact details, please check the product descriptions.

What happens if an item is delayed or out of stock?
If there’s a delay or an item is out of stock, we’ll contact you by email or phone. You can then choose to wait, select an alternative item, or cancel your order.

Do you sell gift cards?
Yes! We offer gift cards starting from £25, redeemable online and in-store. Just search “gift card” on our website to choose yours.

How do gift cards work?
Choose your desired amount and add the gift card to your cart like any product. After checkout, you’ll receive an email with a QR code and balance. Please note: all gift cards are digital - no physical cards are issued.

Why does the colour of my item look different from the picture?
We aim for accurate colour representation, but slight differences can occur due to screen resolution, brightness, and device settings. This may cause colours to appear slightly different in real life.

How can I pay for my order?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, PayPal, and ShopPay.

Do you accept Blue Light & Defence discounts?
Yes, we offer a 10% discount on all full-priced suits, including wedding suits, for NHS, Social Care, Armed Forces, and Emergency Services staff. To redeem, please visit a Menz Suits store with valid ID or proof of employment. This offer is available in-store only.

Do you offer alternative payment options?
Yes, alongside standard payments, we offer Klarna and Clearpay, letting you buy now and pay later in flexible instalments.

Is ClearPay available in-store?
Yes! You can now use ClearPay in-store for the same flexible payment options as online.

How do I get a discount?
Sign up for our emails and follow us on social media to receive exclusive discount codes and the latest offers.