Frequently Asked Questions
Do I need to book an appointment to visit your shop? No, we're thrilled to welcome you to our shop, and you don't need to book an appointment to visit. Our doors are open to the public, and we encourage walk-ins. Feel free to drop by whenever it's convenient for you and explore our latest collection firsthand.
Where can I park? Great news! When you visit Menz Suits, you'll have the convenience of free parking available. You won't need to worry about purchasing a parking ticket or searching for change; it's hassle-free. Simply park your vehicle and enjoy your shopping experience. We want to ensure your visit is as smooth and enjoyable as possible. Happy shopping at Menz Suits!
Can I pay cash for my items? Absolutely! We offer multiple payment options to cater to your preferences. You can certainly pay for your items in cash when you visit our shop.
I'm not sure where your shop is located? Find us here.
Payments & Discounts
How do I pay for my order online? Paying for your online order is easy and convenient. We offer a variety of payment options to ensure a seamless checkout process. We accept: Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, PayPal, and ShopPay.
Please note that the availability of payment options may vary based on your location and the platform you're using to shop.
Do you offer different payment options? Yes, we understand the importance of flexibility in payments. That's why we provide a range of convenient payment options for your online shopping experience. Our offerings include popular platforms such as Klarna, ClearPay, and Laybuy, which allow you to enjoy your purchases immediately while giving you the flexibility to pay later.
Can I pay with ClearPay in-store? Yes, we're excited to announce that we now offer ClearPay as a payment option in our shop as well! Just like our online shopping experience, you can enjoy the convenience and flexibility of ClearPay when you shop in-store.
How do I get a discount? From time to time, we run discount codes; you can join our mailing list and follow us on social media to keep up to date with our latest products and offers. Discounts are usually shared on Facebook, Instagram, and Google.
UK Mainland Deliveries
Do you provide free shipping? Yes. We're pleased to offer free standard shipping on orders over £50.
What are my delivery options? Find out more infomation here.
I need my order for a specific date? If you have a specific date in mind for when you need your order to arrive, we're here to assist you. Don't hesitate to get in touch with us through our What's App live chat. We're committed to providing excellent customer service, and we aim to respond to all messages within a few minutes.
Please feel free to reach out to us via the What's App live chat to discuss your specific requirements and any time-sensitive concerns you may have regarding your order. We're dedicated to ensuring that your shopping experience meets your needs and expectations. Your satisfaction is our priority, and we're here to make sure you receive your order as conveniently and promptly as possible.
Can I pick up my online order from your shop? Sure! We're pleased to offer a convenient click-and-collect service for online orders. If you'd like to pick up your order from our shop, you can do so with ease. Simply follow these steps:
- Place your order online and select the "pickup" option during checkout.
- Once your order is ready for pickup, you'll receive a confirmation notification.
- Visit our shop and bring along your order confirmation (email or receipt) as well as a valid form of identification.
We will be ready to assist you and ensure a seamless pickup process. This way, you can get your items at your convenience and avoid shipping wait times. If you have any further questions or need more information, don't hesitate to reach out. We're here to make your shopping experience as convenient as possible!
UK Returns & Exchanges
How do I return my order? It's pretty simple. View our returns policy here.
Can I exchange part of my order, such as my three-piece suit? Yes, we are able to exchange jackets, waistcoats, and trousers for different sizes. We recommend that it is always best to email us at firstname.lastname@example.org to check on availability for any exchanges to be carried out within 14 days.
Do you have a size guide? View our size guide here. Keep in mind that sizing can vary between brands and countries, so it's always a good idea to check the specific brand's sizing chart if available.
Do you offer alterations? Yes! We provide a convenient and customer-friendly alteration service, which is available in our shop. If alterations are needed online, please contact online support through WhatsApp live chat. This way, we can accommodate your needs and preferences.
How long will my delivery take? It's important to note that the information provided is a general guideline, and actual delivery times may vary depending on various factors. In most cases, deliveries are expected to take up to 10 working days. However, there are a few considerations to keep in mind:
Location: Delivery times can vary based on the destination of the package. Deliveries to different regions or countries might experience different transit times.
Customs Clearance: Customs checks and procedures can sometimes cause unexpected delays. These delays are beyond the control of the shipping company and can vary from country to country.
Local Holidays: Local holidays in the shipping and receiving countries can impact delivery times as well.
How do I return my international order? If you are not entirely satisfied with the items that you have chosen, you have a 14-day window to initiate a return from the date of receipt of the products. We will gladly issue you a refund or exchange if the items are returned complete. For more information, click here.