Terms & Conditions

1. Introduction

At Menz Suits, we are committed to providing you with an exceptional shopping experience. Please review these Terms and Conditions carefully before placing an order. By using our website or placing an order you agree to be bound by these Terms. If you have any questions, contact us at info@menzsuits.co.uk

2. Jurisdiction and Compliance

These Terms are governed by UK law. By using our services you agree to submit to the non-exclusive jurisdiction of the UK courts. This does not affect your statutory rights.

Our services are primarily intended for use within the United Kingdom. We welcome international enquiries, but cannot guarantee compliance with non-UK laws. Products or promotions not permitted under local law will not apply outside the UK.

3. Ordering and Contract Formation

A contract between you and Menz Suits is formed once your order is accepted, processed, and dispatched. At that point your chosen payment method (credit/debit card or PayPal) will be charged. Pricing and availability are subject to change without notice. Your statutory rights remain unaffected.

4. Your Right to Cancel

You may cancel your order for any reason before it has been dispatched. If you cancel within this time-frame, any payments made will be refunded in full within 30 days.

5. Returns Policy

5.1 UK Returns

Initiating a Return: Contact us at info@menzsuits.co.uk or via WhatsApp live chat to request a return authorisation before sending items back.

Return Window: You may return items within 14 days of receipt for a refund or exchange.

Condition of Items: Items must be unworn, with tags attached, and free from fragrance, smoke, pet hair, or marks.

Packaging: Items must be refolded and returned in their original packaging. Returns may be rejected if products are damaged or crumpled due to poor repackaging.

Original Invoice: Include the original invoice to avoid processing delays.

Postage Costs: Original shipping costs are non-refundable. Return postage is the responsibility of the customer. We recommend a trackable service and retaining proof of postage.

Return Address:
Menz Suits
Unit E9, 4th Floor, Pear Mill
Stockport, Manchester
SK6 2BP
United Kingdom

5.2 Bespoke Products

Altered or bespoke products are non-refundable and non-returnable as they are customised for each customer.

5.3 Faulty or Damaged Items

We will issue a full refund for items found to be faulty or damaged on receipt. Note that minor loose threads or cotton are not considered faults.

5.4 Sale Items

Sale items are non-refundable but may be exchanged or converted to an e-credit note. If the requested size is unavailable, a refund will be offered. Once you accept a replacement or e-credit, the refund option no longer applies.

6. Refunds and Exchanges

Refunds: Allow up to 4 working days for processing and an additional 5–8 days for funds to appear in your account.

Exchanges: UK customers are entitled to one free exchange per order. A second exchange will incur a £5 fee.

7. Payment Options

We accept credit and debit cards, PayPal, Klarna, Clearpay, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely.

8. Our Guarantee

We strive to maintain accurate stock information but items may occasionally be out of stock. Delivery dates are not guaranteed. Menz Suits is not liable for losses caused by delivery delays.

9. Colour Disclaimer and Images

Actual colours may vary due to monitor settings. We aim to represent colours accurately, but exact matches cannot be guaranteed.

10. Disclaimer and Limitation of Liability

We endeavour to provide reliable service but cannot guarantee uninterrupted access. Menz Suits is not liable for direct, indirect, incidental or consequential losses resulting from the use or inability to use our website or products, except where required by law.

Delivery times are estimates only. We are not responsible for delays caused by couriers, weather, or other factors beyond our control.

11. Missing or Undelivered Orders

In the unlikely event that your order does not arrive, you must notify us within 72 hours of receiving your dispatch confirmation email. Failure to report a missing order within this time-frame may void any claim for replacement or refund.

Where our courier partner (such as Evri) confirms that delivery has been successfully completed, Menz Suits shall be deemed to have fulfilled its contractual obligations. In such cases, any subsequent dispute regarding delivery will rest solely between the customer and the courier company, and Menz Suits will not be held liable for loss, theft, or misdelivery once delivery has been confirmed by the courier.

Links to external websites may occasionally be provided for your convenience; however, Menz Suits assumes no responsibility for the content, accuracy, or security of any external sites linked to or from our platform. The inclusion of such links does not constitute endorsement or association unless expressly stated otherwise.

12. Copyright and Trademark

All content on this website (text, images, logos, designs) is the copyright and/or trademark of Menz Suits or its content providers. You may copy or print materials solely for personal use or to place an order, provided you acknowledge Menz Suits as the source.

Unauthorised use, reproduction or distribution is prohibited.

13. Klarna

In partnership with Klarna Bank AB (publ), we offer Klarna payment options such as Pay in 3 and Pay Later. For full terms and Klarna’s privacy statement, visit Klarna’s website.

14. Clearpay

In partnership with Clearpay, we offer Pay in 4 (four instalments) and Pay Later options. For full terms and Clearpay’s privacy policy, visit Clearpay’s website.

15. Shop Pay

In partnership with Shopify, we offer Shop Pay as a payment method for our customers. By selecting Shop Pay at checkout, you agree to be bound by the Shop Pay Merchant Terms

16. Menz Suits Gift Cards

Gift cards are valid for 12 months from date of purchase and are subject to specific gift card terms and conditions.

17. Data Protection and Privacy

We process personal data in accordance with UK GDPR and our Privacy Policy. By using our services you consent to our data collection and processing practices.

18. Changes to These Terms

We may update these Terms from time to time. You can review the most current version on this page. Continued use of our website constitutes acceptance of changes.

Contact: info@menzsuits.co.uk • Address: Unit E9, 4th Floor, Pear Mill, Stockport, Manchester, SK6 2BP

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