Terms & Conditions

Welcome to Menz Suits, where we are dedicated to ensuring your shopping experience is nothing short of exceptional. These terms and conditions outline the guidelines for your interaction with our services. While we aim to provide a seamless experience, please take a moment to understand and agree to these terms before placing an order. If you have any questions or concerns, do not hesitate to reach out to us at info@menzsuits.co.uk before proceeding.

Jurisdiction and Compliance:

Our website and these Terms and Conditions are governed by UK law, and by using our services, you agree to the non-exclusive jurisdiction of the UK court. Rest assured, this will not affect your statutory rights. Please note that our services are primarily designed for use within the United Kingdom under UK law. While we accommodate requests and inquiries from outside the UK, we do not guarantee compliance with non-UK laws or regulations. Any products or promotions not permitted under local law are not extended to you.

Ordering and Contract:

A contractual agreement with Menz Suits is established once your order is accepted, processed, and dispatched. At this point, your payment method (credit/debit card or PayPal) will be charged for the value of the dispatched goods. Your statutory rights remain unaffected, and while we make every effort to maintain consistent prices and availability, they are subject to change without prior notice.

Your Right to Cancel:

You reserve the right to cancel your order for any reason until it is dispatched. Should you choose to cancel within this time frame, any payments made will be fully refunded within 30 days.

Returns Policy:

We aim for your complete satisfaction, but if you wish to return a product, please adhere to the following conditions:

  • Returns accepted within 14 days of receiving your order for a refund or exchange.
  • Products must be in original condition, unworn, with all tags and labels attached, and free of fragrance, smoke, animal hair and marks.
  • Take care when repackaging/refolding and placing the product back in the original packaging. We will not accept crumpled and distressed goods that have not been folded effectively. Requests for exchanges or refunds may be denied or penalised in the event of the goods appearing crumpled, damaged, or not close to their original condition.
  • Include the original invoice; failure to do so may cause processing delays.
  • Original postage costs are non-refundable.
  • Keep proof of postage; we are not responsible for lost returns without tracking.
  • Please contact us via email (info@menzsuits.co.uk) or WhatsApp live chat if you would like to return your order/item. Do not return your order without prior authorization.

Return shipping costs within the UK are your responsibility. Please use a trackable service with proof of postage. International customers are responsible for return shipping.

Return Address:

Menz Suits Unit E9, 4th Floor Pear Mill, Stockport, Cheshire, SK6 2BP United Kingdom

Bespoke Products: Alterations are non-refundable or returnable, as they are personalized for each customer.

Faulty or Damaged: We will provide a full refund for faulty or damaged items. Loose threads or cotton do not constitute faults.

Sale Items: All "sale" items are non-refundable but can be exchanged or converted into a E-credit note.

Refunds: Allow up to 5 working days for processing and confirmation, and an additional 5–10 days for the funds to reach your account.

Exchanges: UK customers are entitled to one free exchange. A second exchange on an order incurs a £5 fee. International customers cover return shipping.

EU Returns: Return items within 14 days, adhering to the same conditions as UK returns. Be aware of potential customs fees.

EU Exchanges: Expect a fee for reshipping based on your country and the goods sent.

Payment Options: We accept credit/debit cards and PayPal, ensuring a secure online transaction. Klarna and Clearpay, options are available for flexible payments.

Our Guarantee to You: While we strive to maintain a comprehensive inventory, occasionally, items may be out of stock. We do not guarantee delivery dates and are not liable for any losses resulting from delays.

Color Disclaimer and Images: Actual colors may vary due to monitor variations. We try to display products as accurately as possible but cannot guarantee exact color matches.

Disclaimer and Limitations of Liability: We do our best to provide accurate and uninterrupted service but cannot guarantee it. We are not liable for losses or disruptions beyond our control. Links to external websites are provided for convenience and do not imply endorsement.

Copyright and Trademark: The contents of this website are protected by copyright and trademark laws. Unauthorized use, distribution, or reproduction is prohibited.

MS Gift Cards: Gift cards are subject to specific terms, including expiry after 12 months if unused.

Contact Us:

Returns Address: Menz Suits - International Returns Unit E9, 4th Floor Pear Mill, Stockport, Cheshire, SK6 2BP United Kingdom

Payment Options: We accept Visa, MasterCard, Delta, Switch, Klarna and Clearpay.