Terms & Conditions

At Menz Suits, we are committed to providing you with an exceptional shopping experience. To help ensure a smooth interaction with our services, we kindly ask you to review our terms and conditions before placing an order.

Your understanding and agreement to these terms are essential for us to serve you better. If you have any questions or concerns, please feel free to reach out to us at info@menzsuits.co.uk.

Jurisdiction and Compliance:

Our website and these Terms and Conditions are governed by UK law. By using our services, you agree to submit to the non-exclusive jurisdiction of the UK courts. This does not affect your statutory rights.

Please note that our services are primarily intended for use within the United Kingdom and are designed in accordance with UK law. While we welcome enquiries and requests from outside the UK, we cannot guarantee compliance with non-UK laws or regulations. Consequently, any products or promotions that are not permitted under local law will not be applicable to you.

Ordering and Contract:

A contractual agreement with Menz Suits is formed once your order is accepted, processed, and dispatched. At this stage, your chosen payment method (credit/debit card or PayPal) will be charged for the total value of the dispatched goods.

Rest assured, your statutory rights remain unaffected. While we strive to provide consistent pricing and availability, please note that both are subject to change without prior notice.

Your Right to Cancel:

You have the right to cancel your order for any reason up until it is dispatched. If you decide to cancel within this timeframe, any payments made will be fully refunded within 30 days.

Returns Policy:

At Menz Suits, we strive for your complete satisfaction. If you need to return a product, please adhere to the following conditions:

UK Returns:

Initiating a Return:
To start the return process, please contact us via email at info@menzsuits.co.uk or through our WhatsApp live chat. Await authorisation before returning any items.
Return Window:
You may return your order within 14 days of receiving it for a refund or exchange.
Condition of Items:
All returned items must be in their original condition—unworn, with all tags and labels attached, and free from fragrance, smoke, animal hair, or any marks.
Packaging:
Please ensure the product is carefully refolded and repackaged in its original packaging. We cannot accept items that are crumpled or damaged due to improper folding. Refund or exchange requests may be denied if items are not returned in near-original condition.
Original Invoice:
Include the original invoice with your return to avoid processing delays.
Postage Costs:
Please note that original postage costs are non-refundable. Return shipping costs are your responsibility. We recommend using a trackable service and retaining proof of postage, as we cannot be held responsible for lost returns without tracking.
International Returns:
For international customers, you are also responsible for return shipping costs.

If you have any questions regarding your return, please feel free to reach out to us.

Return Address:

Menz Suits
Unit E9, 4th Floor
Pear Mill
Stockport, Cheshire
SK6 2BP
United Kingdom

Bespoke Products:

Please note that alterations made to bespoke products are non-refundable and non-returnable, as these items are personalised for each customer.

Faulty or Damaged Items:

We will gladly provide a full refund for any items that are faulty or damaged upon receipt. However, please note that loose threads or cotton are not considered faults.

Sale Items:

All sale items are non-refundable; however, they can be exchanged or converted into an e-credit note for future use.

Refunds:

Please allow up to 5 working days for processing and confirmation of your refund. Additionally, it may take an extra 5–10 days for the funds to appear in your account.

Exchanges:

UK customers are entitled to one free exchange per order. A second exchange will incur a £5 fee. For international customers, the return shipping costs are the customer's responsibility.

International/European Returns:

You may return items within 14 days, following the same conditions as UK returns. Please be aware that customs fees may apply, and these are the responsibility of the customer.

International/European Exchanges:

Please note that a reshipping fee will apply for exchanges, which will vary based on your country and the items being sent.

Payment Options:

We accept credit and debit cards, as well as PayPal, to ensure a secure online transaction. For added flexibility, we also offer Klarna and Clearpay options for installment payments. Additionally, you can make payments using Apple Pay and Google Pay.

Our Guarantee to You:

While we make every effort to maintain a comprehensive inventory, there may be instances where items are out of stock. Please note that we do not guarantee delivery dates and cannot be held liable for any losses resulting from delays.

Colour Disclaimer and Images:

Please be aware that actual colours may vary due to monitor differences. While we strive to display our products as accurately as possible, we cannot guarantee exact colour matches.

Disclaimer and Limitations of Liability:

While we strive to provide accurate and uninterrupted service, we cannot guarantee that it will always be available. Menz Suits is not liable for any losses or disruptions that occur beyond our control.

Links to external websites are provided solely for your convenience and do not imply any endorsement or responsibility for the content of those sites.

Copyright and Trademark

The contents of this website, including images, designs, logos, photographs, written text, and other materials, are the copyright, trademark, or registered trademark of Menz Suits, its content and technology providers, or their respective owners. ALL RIGHTS RESERVED.

Any copying, modification, distribution, reproduction, or incorporation of part or all of the material available on this website in any form is strictly prohibited, except for the following allowances:

You may copy, print, or download extracts of the material on this website solely for the purpose of using the website or placing an order with Menz Suits.
You may copy, print, or download materials from this site for sharing with individual third parties for their personal use, provided that you acknowledge Menz Suits as the source and inform the third party that these conditions apply to them and must be adhered to.

    The contents of this website are protected by copyright and trademark laws, and unauthorised use, distribution, or reproduction of any material is strictly prohibited.

    Klarna:

    In partnership with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we are pleased to offer you the following payment options:

    • Pay in 3
    • Pay Later

    For more information and Klarna’s user terms, please visit [this link]. General information about Klarna can be found here. Your personal data will be handled in accordance with applicable data protection laws and in line with Klarna's privacy statement.

    Clearpay

    In partnership with Clearpay, we are pleased to offer you flexible payment options:

    • Pay in 4: Split your total purchase into four equal installments, paid every two weeks.
    • Pay Later: Enjoy the option to pay for your purchase at a later date.

    For more details and to view Clearpay's user terms, please visit Clearpay's official website. Your personal data will be handled in accordance with applicable data protection laws and in line with ClearPay's privacy policy.

    Menz Suits Gift Cards:

    Menz Suits gift cards are a perfect way to treat someone special. Please note that gift cards are subject to specific terms and conditions, including an expiration period of 12 months from the date of purchase if not used.

    Changes to Terms of Service:

    You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting the changes on our website. It is your responsibility to check this page periodically for any updates. Your continued use of or access to our website or services following the posting of changes constitutes your acceptance of those changes.