Menz Suits is an independent menswear retailer operating from:

Menz Suits
Unit E9, 4th Floor
Pear Mill, Stockport
Greater Manchester, SK6 2BP, United Kingdom

Email: menzsuits@gmail.com

In these terms, “Menz Suits”, “we”, “us” and “our” refer to the business supplying your order. “You” and “your” refer to the customer.

By placing an order through our website, you agree to these Terms and Conditions.

The terms that apply to your purchase will be those displayed on our website at the time your order is placed.

We take reasonable care to ensure that product descriptions, photographs, prices and sizing information are accurate.

Colours and fabrics may appear slightly different depending on lighting, screen brightness, display settings and the device being used. Minor differences in shade, texture or pattern placement are not necessarily faults.

Sizing information is provided as a guide. Fit can vary between different brands, collections and styles. Ben and Steve are happy to offer sizing advice before you order, but the final size selected remains the customer’s choice.

Occasional loose finishing threads that can be safely trimmed may form part of a garment’s construction. This does not affect your rights where a product is genuinely faulty, damaged or poorly made.

When you place an order, you are offering to purchase the products in your basket.

After placing your order, you will receive an email confirming that we have received it. A contract between you and Menz Suits is formed when we confirm that your order has been dispatched or is ready for collection.

We may be unable to accept an order where:

• an item is out of stock;
  
• payment cannot be authorised;
  
• the price or product information contains an obvious error;
  
• the delivery information supplied is incomplete;
  
• we suspect fraudulent or unauthorised activity; or
  
• we cannot reasonably fulfil the order.
  

If payment has already been taken for an order we cannot fulfil, we will issue a refund.

All prices are shown in pounds sterling and include VAT where applicable. Delivery charges are displayed during checkout before payment is completed.

Available payment methods may include debit or credit card, Klarna and Clearpay.

Where Klarna or Clearpay is selected, the provider’s own eligibility checks, payment schedules and terms will also apply. Queries about instalments, payment dates or account eligibility should be directed to the relevant payment provider.

Returns, faulty goods and your statutory product rights remain the responsibility of Menz Suits. Refunds are processed through the original payment method. For Clearpay orders, the merchant must initiate the refund before Clearpay adjusts the customer’s payments or returns money to their card.

All products are subject to availability.

Although we aim to keep stock information accurate, an item may occasionally become unavailable after an order has been placed.

Where this happens, we will contact you and either:

• offer a suitable alternative;
  
• offer another available size;
  
• remove the unavailable item from the order; or
  
• issue a refund.
  

We do not guarantee that every jacket, waistcoat and trouser size will remain available as a complete three-piece suit.

We currently deliver within the United Kingdom.

Standard UK delivery normally takes 2–4 working days.

Standard delivery costs £5.49 for orders below £100 and is free for orders of £100 or more.

Orders placed after 11am on Friday will normally be dispatched on Monday, excluding bank holidays.

Delivery times are estimates unless we have expressly agreed a specific delivery date with you. Courier delays, severe weather, bank holidays and circumstances outside our reasonable control may affect delivery.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays caused by incorrect or incomplete information supplied during checkout.

Unless another period has been agreed, goods ordered online must generally be delivered without undue delay and no later than 30 days after the contract is formed.

Missing or Undelivered Orders

If your order has not arrived by the expected delivery date, or the tracking information appears incorrect, please email menzsuits@gmail.com as soon as possible with your order number.

We may ask you to confirm your delivery address and provide any information reasonably required while we investigate the delivery with the courier.

Where we arrange delivery, the order remains our responsibility until it has been delivered into your physical possession, or received by a person you identified to accept it on your behalf.

If a parcel is confirmed as lost or delivered to the wrong address, we will provide an appropriate replacement or refund, subject to availability and your legal rights.

Where you have specifically authorised the courier to leave the parcel in a nominated safe place or with a nominated neighbour, responsibility will normally pass to you once it has been delivered in accordance with those instructions.

Please report delivery concerns promptly so that we can investigate them with the courier. Delaying your report may make an investigation more difficult, but it does not automatically remove any rights you may have.

Click & Collect

Click & Collect is available free of charge from our Stockport shop.

We will contact you when your order is ready. Please wait for confirmation before travelling to collect it.

Menz Suits, Unit E9, 4th Floor, Pear Mill, Stockport, Greater Manchester, SK6 2BP

We may ask to see your order confirmation or identification when the order is collected.

Full information is available on our Delivery Information page.

For most products purchased online, by telephone or by another distance-selling method, you have the right to cancel without giving a reason.

You must tell us that you wish to cancel within 14 days beginning the day after your order is delivered. After notifying us, you normally have a further 14 days to return the goods.

To begin a return, email menzsuits@gmail.com with:

• your name;
  
• your order number;
  
• the item or items being returned; and
  
• whether you would prefer a refund or exchange.
  

Unless an item is faulty, incorrect or we agree otherwise, return postage is paid by the customer. We recommend using a tracked postal service and keeping proof of postage. The customer must be told in advance when they are responsible for return costs.

Returns should be sent to:

Menz Suits
Unit E9, 4th Floor
Pear Mill, Stockport
Greater Manchester, SK6 2BP

You may inspect an item as you would in a shop, but it should not be worn or handled beyond what is reasonably necessary to check its nature, characteristics and fit.

We may reduce a refund if excessive handling has lowered the value of the item.

Returned items should be:

• unworn and unused;
  
• returned with their original tags;
  
• securely packaged;
  
• free from marks, damage, smoke, strong fragrance and pet hair.
  

Once your return arrives, we aim to inspect it and process your refund within 4 working days. Legally required refunds must be made no later than 14 days after we receive the goods back or receive evidence that they have been returned.

Refunds are normally returned to the original payment method. Your bank or payment provider may take additional time to display the funds.

Where you cancel an eligible whole online order, we will refund the price paid and the cost of our least expensive standard delivery option. Any additional amount paid for express, upgraded or premium delivery does not have to be refunded.

Full information is available on our Returns & Exchanges page.

Exchanges

Your first exchange is free under our voluntary exchange service, subject to stock availability.

Items may be exchanged for another size or a suitable alternative. Suit jackets, waistcoats and trousers may also be exchanged individually, so you do not need to return the full suit where only one piece needs changing.

Any further exchange will cost £5.

Sale items purchased in-store

Non-faulty sale items purchased from our Stockport shop are non-refundable.

At our discretion, they may be exchanged for another available item or returned for a Menz Suits e-gift card equal to the value paid.

All exchanges are subject to stock availability. Any replacement item supplied as part of an exchange remains subject to the same sale-item terms and is non-refundable.

This policy does not affect your statutory rights where an item is faulty, misdescribed or not fit for purpose.

Sale items purchased online

Sale and discounted items purchased online remain covered by the statutory cancellation rights that apply to eligible distance purchases.

You must notify us within 14 days of receiving your order if you wish to cancel and return an eligible sale item. After notifying us, you normally have a further 14 days to send it back.

Returned items must meet the conditions explained in our returns section. This does not affect your rights where an item is faulty, misdescribed or not fit for purpose.

Special-Order Items

From time to time, we may source a particular item or size specifically for a customer that we do not usually hold in stock.

Where a special-order item is a standard, unaltered product, any applicable statutory rights—including eligible online cancellation rights—will continue to apply.

Where an item has been made to your specifications, clearly personalised or altered specifically at your request, it cannot normally be returned or exchanged simply because you have changed your mind.

We will explain any special conditions before accepting an order where possible. This does not affect your rights where an item is faulty, misdescribed or not supplied as agreed.

Altered and personalised items

Garments altered, adjusted or personalised at your request cannot normally be returned or exchanged because they have been changed specifically for you.

This includes trouser shortening, sleeve alterations, waist adjustments and other requested tailoring.

Products must be of satisfactory quality, fit for their usual or agreed purpose and as described.

If your order arrives faulty, damaged or incorrect, email menzsuits@gmail.com as soon as possible with:

• your order number;
  
• a description of the problem; and
  
• clear photographs where possible.
  

We will review the issue and offer the appropriate remedy, which may include a repair, replacement, refund or price reduction depending on the circumstances and your legal rights.

Where goods are confirmed as faulty or incorrectly supplied, we will cover reasonable return costs.

Customers have the same rights for faulty sale goods as they do for faulty full-price goods.

Nothing in these terms limits your statutory rights.

Promotional codes:

• must be entered before checkout is completed;
  
• cannot normally be added after an order has been placed;
  
• may be limited to particular products, customers, dates or minimum spends;
  
• cannot normally be used alongside another offer unless stated;
  
• cannot be exchanged for cash; and
  
• may be withdrawn where there has been an obvious error, misuse or fraudulent activity.
  

Where part of a discounted order is returned, the refund will be based on the amount actually paid for the returned item.

Gift cards and e-gift cards may be used towards eligible purchases from Menz Suits.

They cannot normally be exchanged for cash.

Where an order paid for with a gift card is refunded, the relevant amount will normally be returned as gift-card credit.

Any expiry date or special conditions will be displayed when the gift card is purchased or issued.

Website use

We aim to keep our website accurate and available but cannot guarantee uninterrupted access.

We may update, suspend or withdraw parts of the website for maintenance, security or business reasons.

Links to third-party websites are provided for convenience. We do not control those websites and are not responsible for their content, availability or privacy practices.

Copyright

The Menz Suits website and its content—including branding, photographs, product descriptions, graphics and written material—belong to Menz Suits or are used with permission.

Content must not be copied, reproduced, republished or used commercially without written permission.

Personal information

We use personal information to process orders, take payment, arrange delivery, manage returns and provide customer support.

Further details are available in our Privacy Policy.

Our responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill.

Nothing in these terms excludes liability where doing so would be unlawful, including liability for faulty or misdescribed products, fraud, or death or personal injury caused by negligence.

Consumer contract terms must be fair and cannot remove legal protections that customers are entitled to receive.

Complaints

Please email menzsuits@gmail.com with your name, order number and details of the issue.

Ben or Steve will review your complaint and respond as soon as reasonably possible.

Governing law

These terms are governed by the laws of England and Wales.

Customers living elsewhere in the United Kingdom retain any mandatory rights and access to courts available to them under applicable consumer law.