Refund policy

At Menz Suits, we want returns and exchanges to be as straightforward as possible. This policy explains how to return an item, request an exchange or report a problem with your order.

Nothing in this policy affects your statutory consumer rights.

Starting a Return or Exchange

Please email menzsuits@gmail.com within 14 days of receiving your order. Include:

  • your name;
  • order number;
  • the item or items you wish to return; and
  • whether you would prefer a refund or exchange.

You do not need to wait for formal authorisation before exercising an eligible statutory cancellation right, but contacting us first helps us identify and process your parcel quickly.

Online Return Period

For most eligible items purchased online, you must tell us that you wish to cancel or return the order within 14 days of receiving it.

After notifying us, you normally have a further 14 days to send the goods back. Online customers generally have this cancellation right even when the item is not faulty.

Condition of Returned Items

You may inspect an item as you would in a shop, but it should not be worn or handled beyond what is reasonably necessary to check its fit, nature and characteristics.

Please return items:

  • unworn and unused;
  • with their original tags attached;
  • securely and neatly packaged;
  • in the original packaging where reasonably possible; and
  • free from marks, damage, smoke, strong fragrance and pet hair.

We may reduce a refund where handling beyond what would reasonably be allowed in a shop has reduced the item’s value.

Please include your order details inside the parcel so we can identify the return.

Return Postage

Unless an item is faulty, incorrect or we agree otherwise, return postage is paid by the customer.

We recommend using a tracked postal service and keeping your proof of postage until the return or exchange has been completed.

Refunds

Once your return arrives, we aim to inspect it and process your refund within 4 working days.

Refunds will normally be returned to the original payment method. Your bank, Klarna, Clearpay or other payment provider may then take additional time to update your account or payment schedule.

For an eligible cancellation of a whole online order, we will refund:

  • the price paid for the returned goods; and
  • the cost of our least expensive standard delivery option.

Any additional amount paid for upgraded, express or premium delivery is not refundable. Where only part of an order is returned, the original delivery charge will not normally be refunded unless required by law.

Legally required refunds will be made within 14 days of us receiving the returned goods, or receiving evidence that they have been sent back where applicable.

Exchanges

Your first exchange is free, subject to stock availability.

Items can be exchanged for another size or a suitable alternative. Suit jackets, waistcoats and trousers can also be exchanged individually, so there is no need to return the complete suit where only one piece needs changing.

Any further exchange costs £5.

Once your returned item has been checked, we will arrange the exchange as quickly as possible. If your preferred replacement is unavailable, we will contact you to discuss the available options.

Sale Items

Sale items purchased in-store

Sale items purchased in our Stockport shop are non-refundable.

They may be exchanged for another size or suitable alternative, or returned for a Menz Suits e-gift card, subject to availability.

Any replacement item supplied as part of an exchange remains subject to the same sale-item terms and will also be non-refundable.

Sale items purchased online

Eligible sale items purchased online retain the cancellation and refund rights provided by UK consumer law.

This does not affect your rights where an item is faulty, misdescribed or not fit for purpose. Sale goods retain the same legal protections as full-price goods when faulty.

Altered and Personalised Items

Garments altered, adjusted or personalised at your request cannot normally be returned or exchanged simply because you have changed your mind.

This includes trouser shortening, sleeve alterations, waist adjustments and other requested tailoring.

This restriction does not affect your rights where the garment is faulty or the alteration service was not completed with reasonable care and skill.

Special-Order Items

From time to time, we may source a particular item or size specifically for a customer that we do not usually hold in stock.

Where a special-order item is a standard, unaltered product, any applicable statutory rights—including eligible online cancellation rights—will continue to apply.

Where an item has been made to your specifications, clearly personalised or altered specifically at your request, it cannot normally be returned or exchanged simply because you have changed your mind.

This does not affect your rights where an item is faulty, misdescribed or not supplied as agreed.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please email menzsuits@gmail.com as soon as possible with:

  • your order number;
  • a description of the problem; and
  • clear photographs where possible.

We will review the issue and arrange an appropriate remedy, which may include a repair, replacement, refund or price reduction depending on the circumstances.

Where an item is confirmed as faulty or incorrectly supplied, Menz Suits will cover reasonable return costs.

Return Address

Menz Suits
Unit E9, 4th Floor
Pear Mill
Stockport
SK6 2BP
United Kingdom

Need Help?

Questions about a return, refund or exchange can be sent to menzsuits@gmail.com.

You’ll speak directly with Ben or Steve, and we’ll be happy to help.