Returns & Exchanges

We want you to love your Menz Suits purchase. If something’s not quite right, here’s how to return or exchange it - hassle-free.

🔄 UK Returns

How to Return:
Please contact us first via email at info@menzsuits.co.uk or through our WhatsApp live chat to request return authorisation. Do not send any items back before approval.

Return Window:
You can return your order within 14 days of receiving it for a refund or exchange.

Condition:
Returned items must be:

  • Unworn and in original condition
  • With all tags and labels attached
  • Free from fragrance, smoke, animal hair, or marks
  • Carefully refolded and repackaged in original packaging

Please note: We cannot accept returns that are crumpled or damaged due to improper folding.

Include: Please include your original invoice to avoid delays in processing.

💰 Refunds & Costs

  • Original postage costs are non-refundable.
  • Return shipping costs are the customer’s responsibility.
  • Please retain proof of postage - we cannot be responsible for lost returns without tracking.
  • Refunds may take up to 4 working days to process after we receive your items, plus 5-8 days for the funds to appear in your account.
  • If you use your own courier for the return, there will be no deductions from your refund.

🔄 Exchanges

  • Return your items via your local post office.
  • Exchanges will be processed within 7 days of receipt.
  • Replacement items will be sent via Evri Next Day Delivery, and you will receive a dispatch notification.
  • The first exchange is free for UK customers. Any further exchanges carry a £5 fee.
  • Exchanges are subject to stock availability. If your chosen item is out of stock, we will offer alternatives.

❌ Exceptions

Bespoke Products:
These items are non-returnable and non-refundable.

Faulty or Damaged Items:
If your item is genuinely faulty, we will issue a full refund. (Note: Loose threads or minor cotton pulls are not considered faults.)

Sale Items:
Sale items are non-refundable, but can be exchanged or converted into an e-credit for future use. If your size is unavailable, a refund option will be offered. Once you accept your original or exchanged sale items, refunds no longer apply and the standard sale policy remains in effect.

🏠 Return Address

Menz Suits
Unit E9, 4th Floor Pear Mill
Stockport, Cheshire
SK6 2BP
United Kingdom

Need Help?

If you have any questions about returns or exchanges, please don’t hesitate to contact us at info@menzsuits.co.uk - we’re happy to assist.