Returns & Exchanges

At Menz Suits, we want you to be completely satisfied with your purchase. If something isn’t quite right, our returns and exchange process is straightforward.

Requesting a Return or Exchange

Before sending any items back, please contact us at info@menzsuits.co.uk to request authorisation. This helps us process your return quickly and prevents delays.
Please do not send items back without approval.

Return Period

You may return your order within 14 days of receiving it for a refund or exchange.

Condition of Returned Items

To be eligible for return, items must be:

• Unworn and in original condition
• Returned with all tags and labels attached
• Free from fragrance, smoke, marks, or pet hair
• Folded neatly and repackaged in the original packaging

We cannot accept items that are damaged, crumpled, or poorly repackaged.
Please include your original invoice inside the parcel.

Refunds

• Delivery charges (if applied at checkout) are non-refundable.
• Return shipping costs are the responsibility of the customer.
• Please retain proof of postage, as we cannot be responsible for items lost in transit without tracking.
• Refunds are typically processed within 4 working days of receiving your item.
• Please allow 5–8 banking days for funds to appear in your account.

Exchanges

• Exchanges are processed within 7 days of receiving your returned item.
• The first exchange is free. Additional exchanges carry a £5 fee.
• Replacement items are dispatched via Evri Tracked Delivery with confirmation provided.
• Exchanges are subject to stock availability; if your preferred size or style is unavailable, we will contact you with suitable alternatives.

Items That Cannot Be Returned

Bespoke or Special-Order Items

Non-returnable and non-refundable.

Sale Items

Sale items can be exchanged or converted into store credit.
If the required size is unavailable, a refund may be offered.
Once an exchange is accepted, standard sale-item terms continue to apply.

Faulty Items

If your item is genuinely faulty, we will provide a refund or replacement.
Minor fabric characteristics, such as occasional loose threads, are not considered faults.

Return Address

Menz Suits
Unit E9, 4th Floor, Pear Mill
Stockport, Manchester
SK6 2BP
United Kingdom

Need Assistance?

If you have any questions regarding returns or exchanges, please contact us at contact@menzsuits.co.uk. Steve and Ben are always available to help with any enquiries you may have.