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↩️ 14 Day Returns
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📦 Easy Exchanges
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💬 Help From Ben & Steve
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Let Us Know
Email us with your order number and tell us whether you would like a return or exchange.
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Pack It Carefully
Please return your item unworn, with its tags attached and in the original packaging.
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Send It Back
Use a tracked postal service and keep your proof of postage until everything has been sorted.
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We’ll Take It From Here
Once your parcel arrives, we’ll process your refund or arrange your exchange as quickly as possible.
Everything You Need to Know
Returns
Need to send something back? No problem. Just let us know within 14 days of receiving your order. Items should be unworn, with the original tags still attached and returned in their original packaging. Return postage is paid by the customer.
Refunds
Once your return arrives back with us, we’ll check it over and process your refund within 1-3 working days. The money will be returned to your original payment method, although your bank may take a further 5–7 working days to show it in your account. Please note that original delivery charges are not refunded.
Exchanges
Ordered the wrong size? It happens. Your first exchange is free, and items can be exchanged for a different size or suitable alternative, subject to availability.
Suit jackets, waistcoats and trousers can also be exchanged individually, so there’s no need to return the full suit if only one piece needs changing. Any further exchanges cost £5.
Sale items
Sale items purchased in our Stockport shop are non-refundable. They may be exchanged for another size or suitable alternative, or returned for a Menz Suits e-gift card, subject to availability.
Any replacement item supplied as part of an exchange will remain subject to the same sale-item terms and will also be non-refundable.
Eligible sale items purchased online retain the cancellation and refund rights provided by UK consumer law. This does not affect your rights where an item is faulty, misdescribed or not fit for purpose.
Items we cannot accept
We’re unable to accept items that have been altered, worn, damaged or marked. Please also make sure returns are free from smoke, strong fragrances and pet hair, as we need to be able to offer them to another customer in perfect condition.
Return Address
Please include your order number inside the parcel and send your return to:
Menz Suits
Unit E9, 4th Floor
Pear Mill, Stockport, Greater Manchester
SK6 2BP
We recommend using a tracked postal service and keeping your proof of postage until your return or exchange has been completed.
Faulty or Incorrect Item?
If your order has arrived faulty or we’ve sent the wrong item, we’re sorry. Email Ben and Steve with your order number and a couple of photographs where possible, and we’ll get it sorted as quickly as we can.
Not Sure About Something?
Whether it’s a return, an exchange or simply checking which size you need, you’re always welcome to ask. You’ll speak directly with Ben or Steve — never a call centre.