Shipping policy
At Menz Suits, every order is checked and packed by Ben or Steve before leaving our Stockport showroom. This policy explains our UK delivery and Click & Collect service.
Fast UK Delivery
We use Evri Next Day for our UK deliveries.
Many orders can be prepared and dispatched the same working day. However, some products or sizes may need to be brought in from one of our suppliers before dispatch, which can add an additional working day.
We therefore recommend allowing 1–3 working days for your order to arrive.
Delivery costs:
- FREE on orders over £100
- £5.49 on orders of £100 or less
All UK deliveries are fully tracked. Once your order has been dispatched, you’ll receive a confirmation email containing your tracking details.
Delivery times are estimates and may occasionally be affected by bank holidays, severe weather, courier disruption, supplier delays or other circumstances outside our reasonable control.
Unless another delivery period has been agreed, online orders will be delivered without undue delay and within the period required by applicable consumer law.
Order Cut-Off Times
Orders placed before 2pm Monday to Friday may be dispatched the same working day where stock is available.
Orders placed after 2pm on Friday will normally be dispatched from Monday, excluding bank holidays.
Orders placed over the weekend will normally begin processing on Monday.
Some products or sizes may need to be brought in from one of our suppliers before dispatch, which can add an additional working day.
Order Processing
We aim to prepare and dispatch every order as quickly as possible.
Items we hold in stock may be dispatched the same working day. Where an item needs to be brought in from one of our suppliers, this will usually add around one working day before dispatch.
Once your order has been dispatched, it will be sent using our Evri Next Day service and you’ll receive your tracking information by email.
Tracking Your Order
All UK deliveries are tracked.
You can follow your parcel using the tracking link included in your dispatch confirmation email.
Tracking information may take a little time to update after your parcel has been collected by the courier.
Click & Collect
Click & Collect is available FREE from our showroom in Stockport, Greater Manchester:
Menz Suits
Unit E9, 4th Floor
Pear Mill
Stockport
Greater Manchester
SK6 2BP
United Kingdom
Orders are usually ready for collection within 24 hours. Some products or sizes may need to be brought in from one of our suppliers, so collection may occasionally take a little longer.
We’ll email you as soon as your order is ready. Please wait until you receive your ready-to-collect confirmation before travelling to the showroom.
Collections are available Monday to Saturday during our normal opening hours.
We may ask to see your order confirmation or identification when the order is collected.
If another person is collecting on your behalf, please let us know beforehand where possible.
Delivery Addresses
Please check that your delivery address is complete and accurate before placing your order.
Menz Suits is not responsible for delays caused by incorrect or incomplete address details supplied at checkout.
Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after the order has entered the packing or courier process.
Missing or Undelivered Orders
If your order has not arrived by the expected delivery date, or the tracking information appears incorrect, please email menzsuits@gmail.com with your order number.
We may ask you to confirm your delivery details and provide information reasonably required while we investigate the delivery with the courier.
Where we arrange delivery, the parcel remains our responsibility until it has been delivered into your physical possession or received by someone you identified to accept it on your behalf.
If a parcel is confirmed as lost or delivered to the wrong address, we will provide an appropriate replacement or refund, subject to availability and your legal rights.
Where you have specifically asked the courier to leave the parcel in a nominated safe place or with a nominated neighbour, responsibility will normally pass to you once it has been delivered according to those instructions.
Please report delivery concerns promptly. A delay in reporting may make the courier investigation more difficult, but it does not automatically remove your legal rights.
Delayed Orders
Courier delays can occasionally happen, particularly during busy periods, bank holidays or severe weather.
If a delay significantly affects your order, contact us and we will investigate it with the courier.
Delivery estimates do not remove any legal rights you may have where an order is not delivered within an agreed or reasonable time.
Damaged or Incorrect Deliveries
If your parcel arrives damaged, or you receive the wrong item, please email menzsuits@gmail.com as soon as possible with:
- your order number;
- a description of the problem; and
- photographs where possible.
We will review the issue and arrange an appropriate replacement, return or refund.
UK Delivery Only
We currently deliver to addresses within the United Kingdom.
Orders cannot currently be placed for international delivery through our website.
Need Help?
For questions about delivery, tracking or Click & Collect, email menzsuits@gmail.com.