Shipping policy
At Menz Suits, every order is checked and packed by Ben or Steve before leaving our Stockport shop. This policy explains our UK delivery and Click & Collect service.
Standard UK Delivery
Standard UK delivery normally takes 2–4 working days.
Delivery costs:
- Free when you spend £100 or more
- £5.49 for orders below £100
Delivery times are estimates and may occasionally be affected by bank holidays, severe weather, courier disruption or circumstances outside our reasonable control.
Unless another delivery period has been agreed, online orders must generally be delivered without undue delay and within 30 days of the contract being formed.
Order Cut-Off Times
Orders placed after 11am on Friday will normally be dispatched on Monday, excluding bank holidays.
Orders placed over the weekend will normally begin processing on Monday.
Order Processing
We aim to prepare and dispatch orders as quickly as possible.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
The estimated 2–4 working-day delivery time applies to our normal standard delivery service. It should not be described separately as two working days of processing followed by additional delivery time, as that would make the overall estimate unclear.
Tracking Your Order
You can follow your parcel using the tracking link included in your dispatch confirmation email.
Tracking information may take a little time to update after the parcel has been collected by the courier.
Click & Collect
Click & Collect is available free of charge from:
Menz Suits
Unit E9, 4th Floor
Pear Mill
Stockport
SK6 2BP
Collections are available Monday to Saturday during our normal opening hours.
We will contact you when your order is ready. Please wait for confirmation before travelling to collect it.
We may ask to see your order confirmation or identification when the order is collected.
Where another person will be collecting on your behalf, please let us know beforehand where possible.
Delivery Addresses
Please check that your delivery address is complete and accurate before placing your order.
Menz Suits is not responsible for delays caused by incorrect or incomplete address details supplied at checkout.
Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after the order has entered the packing or courier process.
Missing or Undelivered Orders
If your order has not arrived by the expected delivery date, or the tracking information appears incorrect, please email menzsuits@gmail.com with your order number.
We may ask you to confirm your delivery details and provide information reasonably required while we investigate the delivery with the courier.
Where we arrange delivery, the parcel remains our responsibility until it has been delivered into your physical possession or received by someone you identified to accept it on your behalf.
If a parcel is confirmed as lost or delivered to the wrong address, we will provide an appropriate replacement or refund, subject to availability and your legal rights.
Where you have specifically asked the courier to leave the parcel in a nominated safe place or with a nominated neighbour, responsibility will normally pass to you once it has been delivered according to those instructions.
Please report delivery concerns promptly. A delay in reporting may make the courier investigation more difficult, but it does not automatically remove your legal rights.
Delayed Orders
Courier delays can occasionally happen, particularly during busy periods, bank holidays or severe weather.
If a delay significantly affects your order, contact us and we will investigate it with the courier.
Delivery estimates do not remove any legal rights you may have where an order is not delivered within an agreed or reasonable time.
Damaged or Incorrect Deliveries
If your parcel arrives damaged, or you receive the wrong item, please email menzsuits@gmail.com as soon as possible with:
- your order number;
- a description of the problem; and
- photographs where possible.
We will review the issue and arrange an appropriate replacement, return or refund.
UK Delivery Only
We currently deliver to addresses within the United Kingdom.
Orders cannot currently be placed for international delivery through our website.
Need Help?
For questions about delivery, tracking or Click & Collect, email menzsuits@gmail.com.
You’ll speak directly with Ben or Steve, and we’ll be happy to help.