Terms of service

These Terms of Service explain how Menz Suits supplies products through our website and from our Stockport shop. Please read them before placing an order.

By using our website or placing an order, you agree to these terms.

Nothing in these terms affects your statutory consumer rights.

Questions about an order or these terms can be sent to menzsuits@gmail.com.

1. About Menz Suits

Menz Suits is an independent menswear retailer operating from:

Menz Suits
Unit E9, 4th Floor
Pear Mill
Stockport
SK6 2BP
United Kingdom

Email: menzsuits@gmail.com

In these terms, “Menz Suits”, “we”, “us” and “our” refer to the business supplying your order. “You” and “your” refer to the customer.

The terms that apply to your purchase will be those displayed when your order is placed.

2. Product Information, Colours and Sizing

We take reasonable care to ensure product descriptions, photographs, prices and sizing information are accurate.

Colours and fabrics may look slightly different depending on lighting, screen brightness, display settings and the device being used. Small variations in colour, texture or pattern placement are not necessarily faults.

Sizing information is provided as a guide. Fit may vary between brands, collections and styles. Ben and Steve are happy to offer sizing advice, but the final size selected remains the customer’s choice.

3. Orders and Contract Formation

When you place an order, you are making an offer to purchase the products in your basket.

You will receive an email confirming that we have received your order. This acknowledgement does not necessarily mean the order has been accepted.

A contract is formed when we confirm that your order has been dispatched or is ready for collection.

We may decline or cancel an order where:

an item is unavailable;
payment cannot be authorised;
the price or product information contains an obvious error;
the delivery details supplied are incomplete or incorrect;
we suspect fraudulent or unauthorised activity; or
we cannot reasonably fulfil the order.

Where payment has already been taken for an order we cannot fulfil, we will issue a refund.

4. Prices and Payment

All prices are shown in pounds sterling and include VAT where applicable.

Delivery charges are shown separately during checkout before payment is completed.

Payment must be authorised before an order is dispatched or released for collection.

Available payment options may include debit or credit cards, Shopify Payments, Klarna, Clearpay, Shop Pay, Apple Pay, Google Pay and any other payment methods displayed at checkout.

Where Klarna or Clearpay is selected, the provider’s own eligibility checks, payment schedule and terms also apply. Questions concerning instalments, account eligibility or missed payments should be directed to the relevant provider.

Returns, faulty products and your statutory product rights remain the responsibility of Menz Suits.

Refunds will normally be processed through the original payment method. Where Klarna or Clearpay was used, the provider will update the payment schedule after we process the refund.

We may change prices at any time, but changes will not affect orders we have already accepted.

If an item is displayed at an obviously incorrect price, we are not required to supply it at that price. We will contact you and offer the choice of paying the correct price or cancelling the order.

5. Product Availability

All products are subject to availability.

An item may occasionally become unavailable after an order has been placed. Where this happens, we will contact you and offer an available alternative or issue a refund for the unavailable item.

We do not guarantee that every jacket, waistcoat and trouser size will remain available as a complete suit.

6. UK Delivery

We currently deliver to addresses within the United Kingdom.

Standard UK delivery normally takes 2–4 working days.

Standard delivery costs £5.49 for orders below £100 and is free for orders of £100 or more.

Orders placed after 11am on Friday will normally be dispatched on Monday, excluding bank holidays.

Delivery times are estimates unless we have expressly agreed a fixed delivery date with you. Courier disruption, severe weather, bank holidays and other circumstances outside our reasonable control may cause delays.

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays caused by incorrect or incomplete details supplied during checkout.

Unless another period has been agreed, goods ordered online must normally be delivered without undue delay and within 30 days after the contract is formed.

Further information is available on our Delivery Information page.

Missing or Undelivered Orders

If your order has not arrived by the expected delivery date, or the tracking information appears incorrect, please email menzsuits@gmail.com as soon as possible with your order number.

We may ask you to confirm your delivery address and provide information reasonably required while we investigate the delivery with the courier.

Where we arrange delivery, the order remains our responsibility until it has been delivered into your physical possession or received by a person you identified to accept it on your behalf.

If a parcel is confirmed as lost or delivered to the wrong address, we will provide an appropriate replacement or refund, subject to availability and your legal rights.

Where you have specifically authorised the courier to leave the parcel in a nominated safe place or with a nominated neighbour, responsibility will normally pass to you once it has been delivered in accordance with those instructions.

Please report delivery concerns promptly so that we can investigate them with the courier. A delay in reporting may make the investigation more difficult, but it does not automatically remove your rights.

7. Click & Collect

Click & Collect is available free of charge from our Stockport shop.

We will contact you when your order is ready. Please wait for confirmation before travelling to collect it.

We may ask to see your order confirmation or identification when the order is collected.

Where another person is collecting on your behalf, please let us know beforehand where possible.

8. Cancelling an Online Order

For most eligible products purchased online, by telephone or through another distance-selling method, you may cancel without giving a reason.

You must tell us that you wish to cancel within 14 days beginning the day after your order is delivered. After notifying us, you normally have a further 14 days to return the goods.

To cancel or begin a return, email menzsuits@gmail.com with:

your name;
your order number;
the item or items being returned; and
whether you would prefer a refund or exchange.

You may contact us before dispatch to request cancellation. However, we cannot guarantee that we can stop an order after it has entered the packing or courier process.

The statutory cancellation right may not apply to products made to your specifications, clearly personalised or altered specifically at your request.

9. Returning an Online Order

Unless an item is faulty, incorrect or we agree otherwise, return postage is paid by the customer.

Returns should be sent to:

Menz Suits
Unit E9, 4th Floor
Pear Mill
Stockport
SK6 2BP
United Kingdom

We recommend using a tracked postal service and keeping proof of postage until the return has been completed.

You may inspect an item as you would in a shop, but it should not be worn or handled beyond what is reasonably necessary to check its nature, characteristics and fit.

We may reduce a refund where handling beyond what would reasonably be permitted in a shop has reduced the item’s value.

Returned products should be:

unworn and unused;
returned with their original tags;
securely packaged;
in the original packaging where reasonably possible; and
free from marks, damage, smoke, strong fragrance and pet hair.

Further information is available on our Returns & Exchanges page.

10. Refunds

Once your return arrives, we aim to inspect it and process your refund within 4 working days.

Refunds will normally be returned to the original payment method. Your bank, Klarna, Clearpay or other payment provider may take additional time to update your account or payment schedule.

For an eligible cancellation of a whole online order, we will refund:

the price paid for the returned products; and
the cost of our least expensive standard delivery option.

Any additional amount paid for an upgraded, express or premium delivery option is not refundable.

Where only part of an order is returned, the original delivery charge will not normally be refunded unless required by law.

Legally required cancellation refunds must generally be made within 14 days after we receive the returned products or evidence that they have been sent back.

11. Exchanges

Your first exchange is free under our voluntary exchange service, subject to stock availability.

Items may be exchanged for another size or a suitable alternative.

Suit jackets, waistcoats and trousers may also be exchanged individually, so you do not need to return the complete suit where only one piece requires changing.

Any further exchange costs £5.

If your requested replacement is unavailable, we will contact you to discuss the available options.

12. Sale Items

Sale items purchased in-store

Sale items purchased from our Stockport shop are non-refundable for a change of mind.

They may be exchanged for another size or suitable alternative, or returned for a Menz Suits e-gift card, subject to availability.

Any replacement item supplied as part of an exchange remains subject to the same sale-item terms and will also be non-refundable.

Sale items purchased online

Eligible sale items purchased online retain the cancellation and refund rights provided by UK consumer law.

Sale items also retain the same statutory protections as full-price goods where they are faulty, misdescribed or not fit for purpose.

13. Special-Order Items

From time to time, we may source a particular item or size specifically for a customer that we do not usually hold in stock.

Where a special-order item is a standard, unaltered product, any applicable statutory rights, including eligible online cancellation rights, will continue to apply.

Where an item has been made to your specifications, clearly personalised or altered specifically at your request, it cannot normally be returned or exchanged simply because you have changed your mind.

We will explain any special conditions before accepting an order where possible.

This does not affect your rights where an item is faulty, misdescribed or not supplied as agreed.

14. Altered and Personalised Items

Garments altered, adjusted or personalised at your request cannot normally be returned or exchanged simply because you have changed your mind.

This includes trouser shortening, sleeve alterations, waist adjustments and other requested tailoring.

Please check that you are happy with the item, colour, size and requested alterations before the work begins.

This restriction does not affect your rights where the garment is faulty or the alteration service was not completed with reasonable care and skill.

15. Faulty, Damaged or Incorrect Items

Products must be of satisfactory quality, fit for their usual or agreed purpose and as described.

If your order arrives faulty, damaged or incorrect, email menzsuits@gmail.com as soon as possible with:

your order number;
a description of the issue; and
clear photographs where possible.

We will review the issue and provide an appropriate remedy. Depending on the circumstances and your legal rights, this may include a repair, replacement, price reduction or refund.

Where goods are confirmed as faulty or incorrectly supplied, we will cover reasonable return costs.

Nothing in these terms limits your statutory rights. Sale goods have the same rights as full-price goods when faulty.

16. In-Store Purchases

The statutory 14-day cooling-off period applies to qualifying distance purchases and does not normally apply to purchases completed in our physical shop.

For non-faulty items purchased in-store, any return, exchange or e-gift card is offered under our voluntary shop policy and remains subject to the conditions explained at the time of purchase.

This does not affect your legal rights where an item is faulty, misdescribed or not fit for purpose.

17. Promotions and Discount Codes

Promotional codes:

must be entered before checkout is completed;
cannot normally be added after an order has been placed;
may be limited to specific products, customers, dates or minimum spends;
cannot normally be used alongside another offer unless stated;
cannot be exchanged for cash; and
may be withdrawn where there has been an obvious error, misuse or fraudulent activity.

Where part of a discounted order is returned, the refund will reflect the amount actually paid for the returned item.

18. Gift Cards and E-Gift Cards

Menz Suits gift cards and e-gift cards may be used towards eligible purchases.

They cannot normally be exchanged for cash.

Where an order paid for with a gift card is refunded, the relevant amount will normally be returned as gift-card credit.

Gift cards are valid for the period stated when purchased or issued. Where your current policy is 12 months, keep that period displayed clearly at purchase.

Customers are responsible for keeping gift-card details secure. Please contact us promptly if you believe a code has been lost, stolen or used without permission.

19. Events Outside Our Control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

courier or postal disruption;
severe weather;
fire, flooding or other natural events;
strikes or industrial action;
interruptions to utilities, communications or online services;
government restrictions; or
failures affecting suppliers or payment providers.

Where an event significantly affects your order, we will contact you and take reasonable steps to minimise the impact.

Nothing in this section removes any legal rights or responsibilities that cannot lawfully be excluded.

20. Our Responsibility to You

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.

We are not responsible for loss that was not reasonably foreseeable when the contract was formed.

We supply products for private and domestic use. Unless expressly agreed otherwise, we are not responsible for business losses such as loss of profit, revenue, opportunity or goodwill.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
faulty or misdescribed goods; or
any other liability that cannot legally be excluded.

Consumer terms must be fair and cannot remove statutory protections.

21. Website Use and External Links

We aim to keep the website available and accurate but cannot guarantee uninterrupted access.

We may suspend, change or withdraw parts of the website for maintenance, security or business reasons.

Links to external websites are provided for convenience. We do not control those websites and are not responsible for their content, availability, security or privacy practices.

22. Copyright and Intellectual Property

The Menz Suits website and its content, including branding, photographs, product descriptions, graphics, designs and written material, belong to Menz Suits or are used with permission.

Content must not be copied, reproduced, republished, distributed or used commercially without written permission.

You may view or print pages for your own personal, non-commercial use.

23. Personal Information

We use personal information to process orders, take payment, arrange delivery, manage returns and provide customer support.

Further information about how we collect, use and protect personal information is available in our Privacy Policy.

24. Complaints

We aim to resolve problems fairly and promptly.

Please email menzsuits@gmail.com with your name, order number and a clear explanation of the issue.

Ben or Steve will review the complaint and respond as soon as reasonably possible.

25. Changes to These Terms

We may update these terms occasionally to reflect changes to our business, services or legal obligations.

The latest version will be published on this page with its updated date.

Changes will not retrospectively alter the terms applying to an order that has already been accepted.

26. Governing Law

These terms are governed by the laws of England and Wales.

Customers living in Scotland or Northern Ireland may also benefit from mandatory rights and access to courts available under the laws applying where they live.

Nothing in this section removes any right a consumer has to bring a claim in a court available to them under applicable consumer law.

27. Contact Us

Questions about an order or these terms can be sent to:

Ben and Steve
Menz Suits
Unit E9, 4th Floor
Pear Mill
Stockport
SK6 2BP
United Kingdom