Menz Suits is responsible for deciding how and why your personal information is used.

Our contact details are:

Menz Suits
Unit E9, 4th Floor
Pear Mill, Stockport, Greater Manchester,
SK6 2BP, United Kingdom

Email: menzsuits@gmail.com

In this policy, “Menz Suits”, “we”, “us” and “our” refer to the business operating the Menz Suits website and Stockport shop.

This policy applies to information collected through:

• our website and online checkout;
  
• purchases made in our shop;
  
• orders placed by telephone, email or social media;
  
• fitting and appointment enquiries;
  
• returns, exchanges and customer-service enquiries;
  
• mailing-list sign-ups;
  
• promotions, reviews and surveys; and
  
• cookies, pixels and similar technologies.

The information we collect depends on how you interact with us.

It may include:

Information you provide

• your name;
  
• billing and delivery address;
  
• email address;
  
• telephone number;
  
• order details and purchase history;
  
• sizing and alteration information;
  
• wedding date, party size and fitting requirements;
  
• appointment details;
  
• messages and customer-service correspondence;
  
• returns, exchange and refund information;
  
• reviews and feedback; and
  
• marketing preferences.
  

Payment information

Payments are processed securely by Shopify and the payment provider selected at checkout.

Depending on the payment method chosen, this may involve Shopify Payments, card providers, Klarna, Clearpay, PayPal, Shop Pay, Apple Pay or Google Pay.

Menz Suits does not normally receive or store your full payment-card number. We may receive limited information such as payment status, payment method, billing name and transaction reference.

Information collected automatically

When you visit our website, we and our service providers may collect:

• your IP address;
  
• browser and device type;
  
• operating system;
  
• approximate location;
  
• pages and products viewed;
  
• products placed in your basket;
  
• referral source;
  
• date and time of visits;
  
• interactions with emails or advertisements; and
  
• cookie and privacy preferences.

We may use your information to:

• process and fulfil orders;
  
• take and confirm payment;
  
• deliver products or prepare them for collection;
  
• send order confirmations and tracking updates;
  
• manage returns, exchanges and refunds;
  
• arrange fittings, appointments and alterations;
  
• respond to enquiries;
  
• investigate missing, damaged or disputed orders;
  
• prevent fraud and protect our website;
  
• maintain financial, tax and transaction records;
  
• manage customer accounts;
  
• improve our products, website and service;
  
• understand website and sales performance;
  
• send marketing where permitted;
  
• manage promotions, discount codes and gift cards;
  
• comply with legal obligations; and
  
• establish, exercise or defend legal claims.
  

UK data-protection law requires us to have a valid lawful basis for using personal information. We may rely on:

Contract

Where information is needed to process an order, take payment, arrange delivery, manage a return or provide a fitting or alteration service.

Legal obligation

Where we need to keep or use information to meet tax, accounting, fraud-prevention, consumer-protection or other legal duties.

Legitimate interests

Where using information is reasonably necessary to operate and improve our business, provide customer service, protect against fraud, understand website performance or deal with complaints.

Consent

Where consent is required, including for certain marketing communications and non-essential cookies.

You may withdraw your consent at any time. This will not affect anything we lawfully did before consent was withdrawn.

We do not sell your personal information.

We may share information where necessary with trusted organisations that help us operate Menz Suits, including:

Shopify

Shopify hosts our online store and provides storefront, checkout, customer-account and order-management services.

Payment providers

Information may be shared with the payment provider selected at checkout, including Shopify Payments, card networks, Klarna, Clearpay, PayPal, Shop Pay, Apple Pay or Google Pay.

These providers may carry out their own fraud, eligibility, identity or credit checks under their own privacy policies.

Couriers and delivery providers

We share the information needed to deliver and track orders, including your name, address, contact details and order information.

Technology and support providers

This may include website, data-storage, email, customer-service, security and technical-support providers.

Analytics, advertising and social media

Where allowed by your cookie choices and applicable law, information may be shared with analytics, advertising and social-media platforms that help us measure website use and marketing performance.

Professional advisers and authorities

We may share information with accountants, insurers, legal advisers, regulators, courts, law-enforcement bodies or tax authorities where reasonably necessary or legally required.

We require service providers acting on our behalf to handle information appropriately and only for agreed purposes.

Marketing communications

We may send news, offers or product updates where you have agreed to receive them or another lawful marketing basis applies.

You can unsubscribe at any time by:

• selecting the unsubscribe link in a marketing email; or
  
• emailing menzsuits@gmail.com.
  

Unsubscribing from marketing will not stop essential messages about an order, appointment, delivery, return or customer-service enquiry.

Cookies and similar technologies

Cookies are small files or similar technologies used when you visit a website.

We may use:

• essential cookies for baskets, checkout, security, customer accounts and privacy settings;
  
• analytics cookies to understand website use and improve performance;
  
• marketing cookies to measure advertising and show relevant content; and
  
• personalisation cookies to remember choices and improve your experience.
  

Where required, we ask for permission before using non-essential cookies.

You can accept, reject or manage cookies through the privacy banner on our website. You can also control cookies through your browser, although blocking essential cookies may stop parts of the site from working properly.

We keep personal information only for as long as reasonably necessary for the reason it was collected, including to meet legal, accounting, tax, fraud-prevention and reporting requirements.

Retention periods depend on the type of information and why we use it.

For example:

• order and transaction information may be retained for the period required for accounting, tax and legal purposes;
  
• complaint and customer-service records may be retained while an issue remains active and for a reasonable period afterwards;
  
• fitting and appointment information may be retained while relevant to the requested service;
  
• customer-account information may be retained while the account remains active;
  
• marketing information may be retained until you unsubscribe, withdraw consent or we decide it is no longer appropriate to use;
  
• cookie and analytics information is retained according to the settings of the relevant service; and
  
• information relating to a dispute or legal claim may be kept until the matter and any applicable limitation period have ended.
  

When information is no longer needed, we will delete it, anonymise it or securely restrict its use.

International transfers

Some service providers that help operate our website, process payments, analyse website activity or provide advertising services may process information outside the United Kingdom.

Where this happens, we take reasonable steps to ensure an appropriate legal safeguard applies. This may include:

• a country covered by UK adequacy regulations;
  
• an approved international data-transfer agreement;
  
• the UK International Data Transfer Addendum; or
  
• another lawful transfer mechanism.
  

Where adequacy does not apply, organisations may need to use appropriate safeguards such as an IDTA and carry out the required transfer assessment.

Security

We use reasonable organisational and technical measures designed to protect information against:

• unauthorised access;
  
• unlawful use;
  
• accidental loss;
  
• alteration;
  
• disclosure; and
  
• destruction.
  

These measures may include password protection, restricted account access, secure payment processing and safeguards provided by Shopify and our other service providers.

No method of internet transmission or electronic storage can be guaranteed as completely secure.

Depending on the circumstances, you may have the right to:

Access

Ask whether we hold information about you and request a copy.

Correction

Ask us to correct inaccurate or incomplete information.

Erasure

Ask us to delete information where there is no lawful reason for us to keep it.

Restriction

Ask us to restrict how information is used in certain circumstances.

Objection

Object to processing based on legitimate interests and object at any time to direct marketing.

Data portability

Request certain information in a structured, commonly used and machine-readable format where applicable.

Withdraw consent

Withdraw consent where we rely on it.

Complain

Raise a concern with us or complain to the Information Commissioner’s Office.

Some rights are subject to legal conditions and exemptions. We may need to verify your identity before completing a request.

We will normally respond within one month, although the law may permit additional time for complex requests.

To exercise your rights, email menzsuits@gmail.com.

Children’s information

Our products include boys suits and accessories, but our website and online purchasing services are intended to be used by adults.

Where an adult provides a child’s name, measurements or fitting information to arrange a purchase or appointment, we use it only as reasonably necessary to provide the requested service.

We do not knowingly use children’s information for direct marketing without appropriate permission.

Links to other websites

Our website may link to payment providers, social-media platforms or other external websites.

Those organisations are responsible for their own privacy practices and operate under their own privacy policies.

Menz Suits is not responsible for the privacy, security or content of websites we do not control.

Changes to this policy

We may update this Privacy Policy when our business, services, technology or legal obligations change.

The latest version will appear on this page with the date it was last updated.

Where a change is significant, we may provide an additional notice on our website or contact affected customers where appropriate.

Questions, concerns or requests relating to your personal information can be sent to:

Ben and Steve
Menz Suits
Unit E9, 4th Floor
Pear Mill, Stockport,
Greater Manchester, SK6 2BP, United Kingdom

Email: menzsuits@gmail.com

We will review your request and respond as soon as reasonably possible.