UK Delivery & Returns
Order Processing and Delivery Information:
Orders are processed and dispatched Monday to Friday, excluding bank holidays. We use a trackable delivery service, and your tracking number will be provided in your dispatch email (please check your junk and spam folders). Please note that it takes us 2 working days to prepare your order for shipping; consider these as processing days.
Standard Delivery – FREE:
- Free standard delivery for all orders over £50.
- Orders below £50 will incur a shipping cost of £4.99 to mainland UK.
- Standard delivery orders will be dispatched within 3 working days and delivered within 2 working days via Evri or Royal Mail.
Next Day (EVRI) - £5.99:
- Next-day delivery is available for an extra £5.99 per order.
- Orders must be placed before 2 pm GMT from Monday to Friday.
- This service does not include Sunday delivery and is exclusively available for accessories and a selection of shoes.
Orders For a Specific Date:
- If you need your order by a specific date or sooner than our standard delivery times, please contact our WhatsApp Live Chat at 07908940049, and we will respond within minutes.
- All delivery times are estimates and cannot be guaranteed. Excludes weekends and bank holidays.
- Menz Suits accepts returns within 14 days of receiving your order for a refund or exchange.
- Returned products must be in their original condition, unworn, with all tags and labels attached. They must also be free of fragrance, smoke, and cosmetic or other marks.
- Include your original invoice in the parcel; failure to do so may cause delays in processing your exchange or refund.
- Original postage costs are non-refundable.
- Retain your receipt as proof of postage; we are not responsible for lost returns without tracking and proof of postage.
- Return shipping costs are non-refundable.
Return Address: Menz Suits Unit E9, 4th Floor Pear Mill, Stockport Manchester, SK6 2BP
- Alterations are non-refundable and non-returnable as they are personalized for each customer.
Faulty or Damaged:
- We will provide a full refund for faulty or damaged items.
- Loose threads or cotton on suits do not constitute a faulty or damaged item.
- All items listed as "sale" are non-refundable; exchanges or credit notes are available.
- Refunds may take up to 5 working days from when we receive the products for processing.
- Allow an additional 5–10 days for the funds to reach your account.
- If you use your courier for returns, no deduction will be made from your refund.
- For exchanges, return your item via your local post office.
- Expect up to 8 days from the return date to receive your exchange.
- Exchanges are sent via EVRI Next Day service (UK mainland only), and you will receive notification once dispatched.
- Exchanges are subject to stock availability; we will offer alternatives if items are out of stock.
- The first exchange for UK customers is free; a £5 fee applies to a second exchange on an order.
We hope this information provides a comprehensive understanding of our order processing, delivery, and return policies. If you have any further questions or require assistance, please feel free to contact us.